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DELIVERY INFORMATION

- Shipping is FREE within Australia for all orders over $100.

- Orders will be shipped within 2 business days 

- Please make sure that the shipping address is correct as we're unable to redirect orders once they are shipped.

- Once orders are shipped it can take up to 1-5 business days to arrive for all standard Australian orders, and for International orders it can take up to 10 business days. You will receive an email when your order is shipped with tracking information.


- INTERNATIONAL ORDERS - Please note that PAQME ships DDU (Delivery Duty Unpaid) using Australia Post, which means that you may be required to pay local duty and/or taxes upon picking up your parcel. Shipping is charged on an order weight/size basis.

 

RETURNS & EXCHANGES
 
Customer satisfaction is important to us and we promise to make the process as easy as possible.
If you need to return your order for any reason, email us with your order number & the reason for the return at enquiries@paqme.com.au and we will refund/exchange under the following conditions:
 

- Merchandise must be returned within 14 days of shipping for Australian and New Zealand customers and 21 days of shipping for all other countries.

- Merchandise must not be worn, damaged, altered or washed.

-  All swing tags must be attached.

- Sale items are not eligible for a return.

- In the case of returns, the cost of shipping will not be refunded. 

Returns will only be accepted under these conditions. Please allow 24-48 hours for processing. 

Once processed, your financial institution can take 3-5 business days to process the funds back to your account.

 
Return address, please state if either return or exchange:

PAQME Online Returns/Exchange

12 Weir St

Glen Iris 3146

VIC, Australia

Please note merchandise returned without following the above steps may result in a delayed refund or may not qualify.

You are solely responsible for the return of merchandise. Therefore we recommend that a traceable shipping method is used to ensure safe and recorded delivery. PAQME will not be held accountable for any damaged, missing or late incoming items.

 

IS THE PRODUCT WATERPROOF?

Our beautiful raincoats are available in both waterproof & showerproof qualities- you will find more information in the individual product description. Our showerproof raincoats are not sail around the world raincoats but rather PACK ME UP AND TAKE ME WITH YOU. They are travel essentials that will keep you dry and styling while touring the great cities of the world , walking the dog or watching the kids play football.

SIZE AND FIT

PAQME S - M M - L L - XL
Australia 8-10 12-14 14-16
USA 2-4 6-8 8-10
Italy 38-40 42-44 44-46
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